The Chicago Hotel Collection River North
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Kjappe fakta
Innsjekking fra | 16:00 |
|---|---|
Utsjekking innen | 11:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr tillatt mot ekstra gebyr |
Barn | Barn er velkomne ved dette hotellet |
Fasiliteter
Wi-Fi
Parkering
Klimaanlegg
Treningssenter
Restaurant
Røykfritt
Mer om The Chicago Hotel Collection River North
The Chicago Hotel Collection River North
The Chicago Hotel Collection River North ligger i underholdningsdistriktet og i nærheten av stranden i bydelen Chicago sentrum i Chicago. Et par kulturelle høydepunkter er Chicago Theatre og Chicago kunstinstitutt, mens Field Museum of Natural History og Chicago-museet for vitenskap og industri er noen av områdets populære attraksjoner. Er du på utkikk etter et arrangement eller en kamp, bør du se om det skjer noe spennende på United Center eller Soldier stadion. Hotell med treningssenter, nær Michigan AvenueDette hotellet er et røykfritt overnattingssted som tilbyr et treningssenter, mikrobølgeovn på fellesområdet og kjøleskap på fellesområdet. Wi-fi i fellesområder er inkludert. Andre fasiliteter som tilbys, er ubetjent parkering, et møterom og concierge-tjenester. Rengjøring (én gang per opphold) The Chicago Hotel Collection River North har 52 rom med safe og hårføner. Hvert gjesterom er individuelt møblert og dekorert. Sengene har sengetøy av topp kvalitet. En 40-tommers smart-TV har digital-TV med filmkanaler og Netflix. Badene har dusj. Dette hotellet i Chicago tilbyr kablet internett inkludert i prisen. Forretningsfasiliteter omfatter skrivebord og telefon. Lokalsamtaler (inkludert) tilbys (restriksjoner kan gjelde). Rengjøring tilbys daglig. Fritidsfasiliteter ved dette hotellet inkluderer et treningssenter.
Vurderinger og omtaler
Renhold4,5
Beliggenhet4,0
Tjenester4,0
Rom4,5
Verdi4,0
Søvnkvalitet4,0
Vurderinger fra reisende
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Enslig reisende
Kommentar: 17. des. 2024
Dato for oppholdet: juli 2024
Okay option to stay in Chicago
I already stayed at this hotel once a couple of years ago, and my experience this time in July was pretty much similar. I made my reservation on Expedia. The price was approximately $78 per night, which seemed reasonable. BUT this hotel has an issue with adding extra fees, like a Resort Fee, for example, which for me was $43 per night. This fee makes no sense to me because the hotel is very basic. Where exactly the “resort” parts are, I still haven’t figured out after two stays here. On top of that, there are additional fees, which brought my final nightly rate to $133. I think you’ll agree with me that paying an extra $55 in fees when the nightly rate is $78 is absolutely insane! This aspect is very annoying, but it is what it is. To be fair, the hotel does inform about these extra fees on all booking platforms.
Another annoying part of my stay was the silly online form you have to fill out before check-in. Without completing this form, they won’t let you check in to your room. This form felt pointless to me - a total waste of time. Speaking of check-in, like my previous visit, I once again had to deal with kind of rude and unfriendly front desk staff. The older Latino lady at the front desk had a slightly negative and unhappy attitude, and she was very strict about following her “protocols” for check-in. I believe she had some arguments with the guests checking in before me. I caught the end of her conversation with them, and she was raising her voice and being rude. I didn’t like her at all - she is super unprofessional! I really think the hotel should hire more polite and educated front desk staff who know how to treat their customers with respect. On the positive side, I was allowed to check in at 2 p.m., as promised. I called very early in the morning to ask if my room could be ready early, and they prepared it for me. They also honored my request to put me in a room on the second floor, as I didn’t like the ground-floor location last time.
Like before, I really liked my room (this time it was room #216). The room was pretty big, modern, and nicely designed. It was ideally clean, and all the furniture was in very good condition. The large window let in a lot of natural daylight, which was a plus. However, the biggest issue with this room was its location right next to the metro railways. I could clearly hear the trains as they passed, and I could see people inside the trains, which made me feel like they could see me too. For this reason, I’d recommend staying in rooms on the first floor to avoid having the railways so close to your window and to minimize the noise. The Full bed in my room was comfortable but tiny. I really wish they would replace these beds with Queen-size beds to give guests more space to relax. Another minus was the lack of a closet. There were only a few hooks on the wall for clothes, but the hotel didn’t even provide hangers. On the plus side, I loved the bathroom design! The bathroom was very spacious, with a large shower stall and modern equipment that worked perfectly. The bathroom amenities were of good quality and smelled nice. The Wi-Fi worked fast, which was also a plus.
The hotel’s location isn’t bad. The distance to the center of Chicago is walkable, and it’s also easy to get to Old Town from the hotel.
Overall, the hotel is remodeled and was very clean every single day of my stay.
Would I recommend staying here? More likely, I would, because the rooms are actually nice. But make sure to check all the taxes and fees before making your reservation. The cheap price you see initially is not the final price - there’s a lot of extra money added to the rate.
Another annoying part of my stay was the silly online form you have to fill out before check-in. Without completing this form, they won’t let you check in to your room. This form felt pointless to me - a total waste of time. Speaking of check-in, like my previous visit, I once again had to deal with kind of rude and unfriendly front desk staff. The older Latino lady at the front desk had a slightly negative and unhappy attitude, and she was very strict about following her “protocols” for check-in. I believe she had some arguments with the guests checking in before me. I caught the end of her conversation with them, and she was raising her voice and being rude. I didn’t like her at all - she is super unprofessional! I really think the hotel should hire more polite and educated front desk staff who know how to treat their customers with respect. On the positive side, I was allowed to check in at 2 p.m., as promised. I called very early in the morning to ask if my room could be ready early, and they prepared it for me. They also honored my request to put me in a room on the second floor, as I didn’t like the ground-floor location last time.
Like before, I really liked my room (this time it was room #216). The room was pretty big, modern, and nicely designed. It was ideally clean, and all the furniture was in very good condition. The large window let in a lot of natural daylight, which was a plus. However, the biggest issue with this room was its location right next to the metro railways. I could clearly hear the trains as they passed, and I could see people inside the trains, which made me feel like they could see me too. For this reason, I’d recommend staying in rooms on the first floor to avoid having the railways so close to your window and to minimize the noise. The Full bed in my room was comfortable but tiny. I really wish they would replace these beds with Queen-size beds to give guests more space to relax. Another minus was the lack of a closet. There were only a few hooks on the wall for clothes, but the hotel didn’t even provide hangers. On the plus side, I loved the bathroom design! The bathroom was very spacious, with a large shower stall and modern equipment that worked perfectly. The bathroom amenities were of good quality and smelled nice. The Wi-Fi worked fast, which was also a plus.
The hotel’s location isn’t bad. The distance to the center of Chicago is walkable, and it’s also easy to get to Old Town from the hotel.
Overall, the hotel is remodeled and was very clean every single day of my stay.
Would I recommend staying here? More likely, I would, because the rooms are actually nice. But make sure to check all the taxes and fees before making your reservation. The cheap price you see initially is not the final price - there’s a lot of extra money added to the rate.
Hotellets svar
Kommentar: 24. desember
Regarding the additional costs, the Guest Benefits Package is clearly outlined on all booking platforms and includes discounts for Chicago-area attractions and post-checkout travel perks, which we hope add value to your stay.
Forretningsreisende
Kommentar: 28. feb. 2025
Most scammy booking I ever did
Do NOT go. I was asked at the time of arrival a surcharge of 400 USD on an original booking of 200! They state that they "provide the information at the time of booking"... but white on grey text in font 5 at the bottom of the email is hardly any information... Honestly I would not suggest this place, not now, not ever, just for this downright scammy business practice. I don't know how it is inside because thankfully I was able to get the original booking charge disputed and got my money back. But this was a pain to deal with through and through, how this is even legal is beyond my understanding, because these surcharges are literally for nothing that has to do with the hotel, but I digress
Hotellets svar
Kommentar: 3. mars
Thank you for your feedback. We’re sorry to hear about your frustration with the additional charges. Our Guest Benefits Package, which includes discounts for Chicago attractions and travel perks, is clearly outlined during booking, but we understand the importance of making this information as transparent as possible. We appreciate your input and will continue working to improve clarity. If you have any further concerns, please feel free to reach out to us directly.
Kommentar: 11. feb. 2025
Dato for oppholdet: feb. 2025
they didn’t let me in the room and told me that i had to leave and kicked me and my friends out
Par
Kommentar: 21. jan. 2025
Dato for oppholdet: nov. 2024
It's a HUGE NO NO for me
Chile'...When you arrive to the hotel, they will tell you that there are additional fees not originally stated in the reservation (We went in
November 2024). They have a resort fee you should be aware (50+) of and a fee for making the reservation ($50 per night AND it's taxed--WILD) in addition to the reservation already made. The room is decently sized, but the TV was older, challenging to navigate, the audio was terrible and it was confusing. Parking was terrible, there is no view from the very, and I mean very small window in the room, the bed is VERY squeaky (we asked them to fix it, they did not), the elevator stopped working for a full day, you run the risk of getting towed (use SpotHero for parking in Chicago--thank me later lol), you get charged for clean towels and sheet if you ask, and the front desk personnel had an ATTITUDE. Not starting off on a good foot here. We went for a weekend to experience Chicago, so we were only in the hotel to sleep and shower. So you can imagine when we get charged $100 for "stained towels"?????? I'm sorry what? If I was in my early twenties I might question what I might have done to "stain towels" but as people in their thirties I know for a fact there was absolutely nothing that we were doing to stain any towels, whatsoever. We were determined to have a good time, and Chicago was wonderful. The only plus was to this hotel was that it was near down town. Besides that, this had to be one of my worst hotel experiences. We've tried calling to dispute these so-called "stained towel" charges and have received an attitude, gotten hung up on, and had our calls ignored. This is very unprofessional, and it seems to be that we are unable to reach the manager. Long story short, save your self the stress and stay somewhere else...ANYWHERE else.
November 2024). They have a resort fee you should be aware (50+) of and a fee for making the reservation ($50 per night AND it's taxed--WILD) in addition to the reservation already made. The room is decently sized, but the TV was older, challenging to navigate, the audio was terrible and it was confusing. Parking was terrible, there is no view from the very, and I mean very small window in the room, the bed is VERY squeaky (we asked them to fix it, they did not), the elevator stopped working for a full day, you run the risk of getting towed (use SpotHero for parking in Chicago--thank me later lol), you get charged for clean towels and sheet if you ask, and the front desk personnel had an ATTITUDE. Not starting off on a good foot here. We went for a weekend to experience Chicago, so we were only in the hotel to sleep and shower. So you can imagine when we get charged $100 for "stained towels"?????? I'm sorry what? If I was in my early twenties I might question what I might have done to "stain towels" but as people in their thirties I know for a fact there was absolutely nothing that we were doing to stain any towels, whatsoever. We were determined to have a good time, and Chicago was wonderful. The only plus was to this hotel was that it was near down town. Besides that, this had to be one of my worst hotel experiences. We've tried calling to dispute these so-called "stained towel" charges and have received an attitude, gotten hung up on, and had our calls ignored. This is very unprofessional, and it seems to be that we are unable to reach the manager. Long story short, save your self the stress and stay somewhere else...ANYWHERE else.
Hotellets svar
Kommentar: 28. januar
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience and the challenges you faced during your stay. We understand how frustrating this must have been, and we deeply regret that your time with us did not meet expectations.
Our Guest Benefits Package, which includes access to Chicago attractions and travel perks, is clearly outlined during the booking process, and we apologize if this wasn’t communicated effectively. We are continuously working to improve clarity on these charges to avoid any misunderstandings.
Regarding the issues with the TV, bed, elevator, and service, we sincerely apologize. These details are important, and we will review your feedback with our team to ensure improvements are made. We also regret the frustration caused by the towel charges and any unprofessional interactions you experienced while trying to address the matter. This is not the level of service we strive to provide.
We appreciate you highlighting what you enjoyed about Chicago and our central location, but we understand this does not excuse the problems you faced. If you’d like to discuss your concerns further or need assistance, we encourage you to contact us directly so we can help resolve this matter. Thank you for your feedback—it helps us do better.
Our Guest Benefits Package, which includes access to Chicago attractions and travel perks, is clearly outlined during the booking process, and we apologize if this wasn’t communicated effectively. We are continuously working to improve clarity on these charges to avoid any misunderstandings.
Regarding the issues with the TV, bed, elevator, and service, we sincerely apologize. These details are important, and we will review your feedback with our team to ensure improvements are made. We also regret the frustration caused by the towel charges and any unprofessional interactions you experienced while trying to address the matter. This is not the level of service we strive to provide.
We appreciate you highlighting what you enjoyed about Chicago and our central location, but we understand this does not excuse the problems you faced. If you’d like to discuss your concerns further or need assistance, we encourage you to contact us directly so we can help resolve this matter. Thank you for your feedback—it helps us do better.
Enslig reisende
Kommentar: 12. jan. 2025
Dato for oppholdet: jan. 2025
Do not book this hotel
I was informed as I checked in that an additional $141 would be added to to my hotel fee for “service fees and amenities.” However, I was already charged service fees when I booked the room and what amenities there were I’m still unaware of. What started out as $87/night ended in $406 for two nights, one that I didn't even stay for.
There was an elevated train right outside my window that ran every 10 minutes, all night long. The thermostat in my room wouldn’t go above 65 degrees and, as it was about 10 degrees outside, I was very cold all night. In the morning, I called the front desk to ask to switch rooms and no one answered. I went to the front desk and no one was there.
Clearly they spent a lot of money trying to make this hotel hip but the space feels uncomfortable. I didn’t see one other guest in the hotel the entire time which made me feel creeped out and unsafe as a woman traveling by myself.
I ended up switching hotels for the second night of my stay since I felt unsafe and barely slept the night before due to the train and temperature. When I emailed the hotel asking for a refund for my second night all I got back was “refund denied.” I’ll be elevating my claim. Wish I could shout from the rooftops that this hotel is crap.
There was an elevated train right outside my window that ran every 10 minutes, all night long. The thermostat in my room wouldn’t go above 65 degrees and, as it was about 10 degrees outside, I was very cold all night. In the morning, I called the front desk to ask to switch rooms and no one answered. I went to the front desk and no one was there.
Clearly they spent a lot of money trying to make this hotel hip but the space feels uncomfortable. I didn’t see one other guest in the hotel the entire time which made me feel creeped out and unsafe as a woman traveling by myself.
I ended up switching hotels for the second night of my stay since I felt unsafe and barely slept the night before due to the train and temperature. When I emailed the hotel asking for a refund for my second night all I got back was “refund denied.” I’ll be elevating my claim. Wish I could shout from the rooftops that this hotel is crap.
Hotellets svar
Kommentar: 17. januar
Thank you for sharing your feedback. We sincerely regret the challenges you experienced during your stay and the impact it had on your visit. This is not the experience we aim to provide, and we truly value your comments as an opportunity to improve.
Our Guest Benefits Package, which includes discounts for Chicago attractions and post-stay travel perks, is part of the booking, and we strive to ensure this is clearly communicated on all platforms. We regret any misunderstanding regarding these benefits and will review how we can improve this process. Additionally, we apologize for the thermostat issue and the disruption caused by the train. Comfort and safety are top priorities, and we regret that these factors impacted your stay.
We are also very sorry to hear about the lack of responsiveness from our front desk team. This is unacceptable, and we will address this with our staff to ensure future guests receive the support they need.
Your concerns about feeling unsafe and your request for a refund are particularly troubling to us. Please reach out directly to our management team so we can better understand your experience and work toward a resolution. Your feedback is invaluable, and we appreciate you bringing these matters to our attention.
Our Guest Benefits Package, which includes discounts for Chicago attractions and post-stay travel perks, is part of the booking, and we strive to ensure this is clearly communicated on all platforms. We regret any misunderstanding regarding these benefits and will review how we can improve this process. Additionally, we apologize for the thermostat issue and the disruption caused by the train. Comfort and safety are top priorities, and we regret that these factors impacted your stay.
We are also very sorry to hear about the lack of responsiveness from our front desk team. This is unacceptable, and we will address this with our staff to ensure future guests receive the support they need.
Your concerns about feeling unsafe and your request for a refund are particularly troubling to us. Please reach out directly to our management team so we can better understand your experience and work toward a resolution. Your feedback is invaluable, and we appreciate you bringing these matters to our attention.
Meget god beliggenhet
312 W Chestnut St, Near North Side, Chicago, 60610, De forente stater|2,56 km fra Chicago NAS
Innsjekking og utsjekking
Innsjekking fra:
16:00
Utsjekking før:
11:00
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Barn er velkomne ved dette hotellet
Kjæledyr tillatt mot ekstra gebyr
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Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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