Sheraton Grand Los Angeles
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Kjappe fakta
Innsjekking fra | 16:00 |
|---|---|
Utsjekking innen | 12:00 |
Frokost | Frokost tilgjengelig |
Kjæledyr | Kjæledyr tillatt mot ekstra gebyr |
Barn | Barn er velkomne ved dette hotellet |
Fasiliteter
Wi-Fi
Parkering
Klimaanlegg
Treningssenter
Døgnåpen resepsjon
Restaurant
Mer om Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
Dette konferansehotellet tilbyr alle tjenester for jobbreisende og ligger midt i finansstrøket i Los Angeles sentrum. Hotellet er et innbydende og moderne fristed som passer for enhver livsstil.
Vurderinger og omtaler
Renhold4,7
Beliggenhet4,6
Tjenester4,6
Rom4,6
Verdi4,3
Søvnkvalitet4,6
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Familiereisende
Kommentar: 17. des. 2024
Dato for oppholdet: mai 2024
I want you to eat a little harder.
It was an overnight stay for three family members. The room size is normal. It was clean, and the facilities and amenities were adequate.
I used the lounge, and the food was like a snack, so I wished there was a bit more variety.
The breakfast buffet is not that varied, it's a decent one.
The surrounding area is not very secure, but the location is good, as you can get on the subway immediately.
I used the lounge, and the food was like a snack, so I wished there was a bit more variety.
The breakfast buffet is not that varied, it's a decent one.
The surrounding area is not very secure, but the location is good, as you can get on the subway immediately.
Kommentar: 7. apr. 2025
Dato for oppholdet: apr. 2025
Great location staff very friendly and room service ws awesome lady that cleaned our room was outstanding
Familiereisende
Kommentar: 25. mars 2025
Valet and housekeeping are amazing. Front desk is just ok and rooms don’t match price point.
We stayed here for a “stay to play” cheer event. We stayed Thursday-Monday. So quiet a few days. The location of this hotel in DTLA was nice. It was only 6 minutes to the convention center. Lots of food options. Valet and housekeepers were the friendliest! Gave restaurant advice and helped us so much! They were so kind! The front desk wasn’t the most helpful or the friendliest. We applied for the Marriott card because we travel 6 or more times a year and mostly stay at Marriott. They advertise their card upon bookings,signs in the lobby, on every tv in the place and in email confirmations also. You receive 250$ e-gift card you can use IMMEDIATELY it says and the confirmation email for your card says you can use your card right away as they load it onto your Bonvoy app and it’s ready to go! Upon check-in we were given the run around about the e-gift card. They said only a manager can apply it and we would need to do it when he was there and couldn’t tell us when he would exactly be there but 9pm was the time recommended for us to try again. We told her we wanted to charge our new card on file but we could give them a credit card for incidentals and fee’s if they needed. She said that wasn’t possible and they needed to have a physical card. I showed her the email that literally says we can use the card on file that they linked to our account and get our 17x the points for this stay on. She said she couldn’t do that though. So that was frustrating that 1.) we couldn’t use the Marriott card for the points and 2.) That they wouldn’t apply the 250$ e gift card upon check in. So literally as we are leaving on Monday morning we go and try one more time and I have to tell them we are checking out and headed to the airport for them to text the manager and have him apply it. Which they could have done from the beginning and then she goes, we will charge the card on file for the remaining 75$ and something. Then I tell her “The other lady wouldn’t let us use our card on file” and I couldn’t exactly understand her but she basically said “oh sorry, but we can do this one and it’s fine”. It was frustrating to say the least. And now we don’t get our points for the stay. So if you apply for the card be aware of this issue! If their front desk and manager was as good, as accommodating and helped more they might be as good as their Valet and Housekeepers.
Another thing I noticed for the price of this hotel the rooms and bathrooms aren’t as up to date as they should be. Our shower spout was disconnected from the wall, drains clogged, still has porcelain tub instead of a nice large shower. Toilet seats were loose. No dressers in rooms either. The lock was broken on our door.
It wasn’t a horrible stay. For the price of this hotel I did expect more from the front desk and out of the rooms. The quality of the lobby doesn’t match the rooms quality lol.
Another thing I noticed for the price of this hotel the rooms and bathrooms aren’t as up to date as they should be. Our shower spout was disconnected from the wall, drains clogged, still has porcelain tub instead of a nice large shower. Toilet seats were loose. No dressers in rooms either. The lock was broken on our door.
It wasn’t a horrible stay. For the price of this hotel I did expect more from the front desk and out of the rooms. The quality of the lobby doesn’t match the rooms quality lol.
Hotellets svar
Kommentar: 27. mars
Good morning, thank you for sharing your experience with us. I am sorry to hear that the check-in experience was not as smooth as it should have been. I will be reaching out to you directly to connect some more on this.
Kommentar: 10. mars 2025
Dato for oppholdet: mars 2025
I love the Sheraton, it’s extremely clean, within walking distance to many of DTLA’s attractions, and staff were very accommodating to me and my bf. We stayed in a King suite overlooking the city skyline, and the room was beyond comfortable for us. I would suggest park valet so you don’t have to deal with We will definitely be returning !! ;)
Forretningsreisende
Kommentar: 9. mars 2025
Exceptional Customer Service
My wife and I stayed at the Sheraton Grand LA while I was attending a conference. The hotel is what you’d expect from a Sheraton - great staff, great service and well maintained.
We did have an issue with the parking arrangement during our stay that I was very unhappy with. To be fair, it’s a 3rd party that provides parking services to the hotel. The Sheraton GM, Clay Andrew’s, contacted me directly and made it right. That’s what I call incredible customer service. I’d highly recommend the Sheraton Grand to anyone visiting LA.
We did have an issue with the parking arrangement during our stay that I was very unhappy with. To be fair, it’s a 3rd party that provides parking services to the hotel. The Sheraton GM, Clay Andrew’s, contacted me directly and made it right. That’s what I call incredible customer service. I’d highly recommend the Sheraton Grand to anyone visiting LA.
Utmerket beliggenhet
711 S Hope St, Downtown, Los Angeles, 90017, De forente stater|2,23 km fra Los Angeles Century City
Innsjekking og utsjekking
Innsjekking fra:
16:00
Utsjekking før:
12:00
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Du må kunne vise frem legitimasjon og betalingskort når du sjekker inn. Har du spesielle ønsker, imøtekommes disse så langt det er mulig ved innsjekking. Merk at ikke alle ønsker nødvendigvis kan innfris, og at de kan koste ekstra. Navnet på betalingskortet som du bruker til å booke oppholdet må samsvare med navnet på personen som skal overnatte.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Dette hotellet aksepterer følgende betalingsmåter:
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Sheraton Grand Los Angeles: ofte stilte spørsmål
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