Onyx Luxury Hotel, La Romana Hoteller

Name: Onyx Luxury Hotel
Address: Calle Amatista 06 las piedras, La Romana, La Romana-provinsen, 22000, Den dominikanske republikk

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Innsjekking fra:	15:00
Utsjekking før:	13:00

Fasiliteter

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Wi-Fi

Parkering

Klimaanlegg

Svømmebasseng

Døgnåpen resepsjon

Restaurant

Mer om Onyx Luxury Hotel

Onyx Luxury Hotel

Onyx luxury rd ligger i sentrum i La Romana. La Romana havn og Casa de Campo Marina er verdt et besøk hvis du er på utkikk etter morsomme aktiviteter, men hvis du heller vil oppleve vakre naturomgivelser, kan du dra til Bayahibe-stranden og Dominicus beach. Bed & breakfast med takterrasse og døgnåpen resepsjon i La RomanaI tillegg til et utendørs basseng tilbyr dette bed & breakfast-hotellet en restaurant og en bar/lounge. Dessuten tilbys wi-fi i fellesområdene (inkludert), ubetjent parkering (inkludert) og en mottakelse (inkludert). En snackbar/delikatesseforretning, en takterrasse og en kaffebar/kafé tilbys også. Utskifting av håndklær Onyx luxury rd har 31 rom med blendingsgardiner/gardiner. 40-tommers LED-TV inkluderer digital-TV. Badene har dusj. Dette bed & breakfast-hotellet i La Romana tilbyr kablet internett inkludert i prisen. Fasiliteter tilgjengelige på forespørsel er utskifting av håndklær og skifting av sengetøy. Rengjøring tilbys daglig. Fritidsfasiliteter ved dette bed & breakfast-hotellet inkluderer et utendørs basseng.

Vurderinger og omtaler

Renhold4,0

Beliggenhet4,0

Tjenester3,7

Rom3,0

Verdi4,0

Søvnkvalitet4,0

Vurderinger fra reisende

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Nevnt av reisende

Annet

Kommentar: 4. jan. 2020

Dato for oppholdet: des. 2019

A perfect base to explore the Dominican.

Spent 2 weeks at the hotel and it was clean, quiet and good value. Staff were very friendly. Close to Punta Cana or Santo Domingo (1 hour drive) without the hustle of those locations. Great place for family or single travellers.

Par

Kommentar: 21. juni 2024

Dato for oppholdet: juni 2024

Disastrous

Entrance smells very musty. Sanitary facilities are 2 floors down and there is no lighting whatsoever. Very clean and tidy.
Called the day before to book a room, we arrive and suddenly there is a problem with the air conditioning. So upgrade to another room. Payment was a problem, tried all our cards and nothing worked. Close cased. We started looking for another hotel with better success.

Par

Kommentar: 20. des. 2020

Dato for oppholdet: des. 2020

Avoid at any costs

Main problem was that with booking.com we made a reservation for 67m2 appartment and we were given a tiny room where we could barely fit our (closed) luggage. The staff didnt take the responsibility for the mistake and we were “upgraded” after really long discussions to only slightly bigger room but terrible standarts ( it was even hard to find an appropite socket to charge the phone - I had to unplugged all the TV facilities), bed was terrible and size 140cm is OK for a single person bur definitely not as a standart for a two persons.
After annoying discussion with a staff we decided ro cancel our stay immediately, they were really far from being professional and looking for appropite compesation due to problem. The hotel was still trying to forward the responsibility on the booking but it seems the hotel js just taking advantage of tourists.
The tiny room that we were initially given was not even a listed on the BOOKING ( i suppose because it doesnt meet required standarts).
Another thing there was a really loud music played by the staff at 11:40pm and they only turned it off after we told them that we would call the police. On top of it, the next morning when we were leaving we had to wait since they didn’t have USD to refund us for the unused nights (we paid them USD the night before, so they just expected we would leave without refund or they just wanted us to wait make it even worse for us).
This has been the worst accomodation experience I have ever experience in the entire world, especially due to lack of abilities of the staff to resolve the problem.
Definitely stay away from this hotel as far as you could. This is not the way how customer base is built in the country dependent on tourism.
I suggest such a hotel shall not be not offered for the international clients and the international platforms.

Familiereisende

Kommentar: 5. juni 2019

Dato for oppholdet: apr. 2019

Attention that they require payment cash, even if you provided credit card number

Ask for payment via credit card, if you gave its number. Get the invoice issued that you paid, if you reserved with credit card. Furhtermore, check that everything works in the room, because it may not (i.e. air conditioning, cooker).

Hotellets svar

Kommentar: 6. juni

I am sorry to hear that you encountered some issues with our credit card processing. We do accept all forms of payments, however if you made your reservation through booking and you want to make the payment of your reservation with a credit card, you are required to provide us with your credit card and id so we can process the payment. This allows us to provide a more secure credit card processing for our clients and also prevent fraud. Booking.com and other booking portals require credit card to secure your reservation with us, however that doesnt mean that the card you provided in such portal is going to be charged. You can go to the portal's website, where you made your reservation and read their policy for more information. Hope this information helps you understand better the procedures, Thank you for your comments.

Familiereisende

DO

Kommentar: 5. juni 2019

Dato for oppholdet: nov. 2018

average hotel, good for an overnight stay

My family and I stayed here for 3 nights for our anniversary. The room was nice with a fridge and microwave, but the hot water for the shower was unreliable, especially in the evenings. The pool is nice for adults but not really child friendly. The staff was nice and the bed was very comfortable. This is fine for an overnight stay.

Hotellets svar

Kommentar: 6. juni

Thank you for you comment, I am sorry to hear that you had some issues with the hot water, we are going to check and address that as soon as possible.

Meget god beliggenhet

4,0

Calle Amatista 06 las piedras, La Romana, 22000, Den dominikanske republikk|2,50 km fra El monumento

10 ting å gjøreinnenfor 0,78 km

2,51 km

0,33 km

1,40 km

Flyplassinnenfor 6,28 km

6,28 km

Innsjekking og utsjekking

Innsjekking fra:

15:00

Utsjekking før:

13:00

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Onyx Luxury Hotel: ofte stilte spørsmål

Har Onyx Luxury Hotel en restaurant?

Når er innsjekking og utsjekking på Onyx Luxury Hotel?

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Hvor ligger Onyx Luxury Hotel?

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